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These are the most common error codes that you may see using the asset, if the error code that you has is not in the list, please contact us.


Code 400

Bad request. Returned if there is a problem setting the preferences for the logged-in user

Solution


Please follow this steps:

  1. Go to settings.
  2. Check the URL of the service.
  3. Check the user or password that you are using to connect.
  4. Check that the user has role permissions to the project defined in project key.


Code 401

Unauthorized. Returned if the current user is not authenticated.

Solution


Please follow this steps:

  1. Go to settings.
  2. Check the user or password that you are using to connect.
  3. Check that the user has role permissions to the project defined in project key.


Code 403

Forbidden. Returned if the current user does not have administrator permissions.

Solution


Please follow this steps:

  1. Go to settings.
  2. Check the user or password that you are using to connect.
  3. Check that the user has role permissions to the project defined in project key.


Code 404

Not found. Returned if the request is invalid.

Solution


Please follow this steps:

  1. Go to settings.
  2. Check the URL of the service.


Code 413

Request Entity Too Large. Returned if the attachment is too big.

Solution


Please follow this steps:

  1. Check the URL of the service.
  2. Check the user or password that you are using to connect.


Code 500

Internal server error. Returned if exception occurred during the execution of the request.


Solution


Please follow this steps:

  1. Please contact our support and we help you.


Code 501

Not implemented. Returned if the endpoint is not available on this instance. 

Solution


Please follow this steps:

  1. Please contact our support and we help you to do what you want.



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