These are the most common error codes that you may see using the asset, if the error code that you has is not in the list, please contact us.
Code 400
Bad request. Returned if there is a problem setting the preferences for the logged-in user
Solution
| Panel |
|---|
|
Please follow this steps: - Go to settings.
- Check the URL of the service.
- Check the user or password that you are using token provided to connect.
- Check that the user has role permissions to the project defined in project key.
|
Code 401
Unauthorized. Returned if the current user is not authenticated.
Solution
| Panel |
|---|
|
Please follow this steps: - Go to settings.
- Check the user or
password token that you are using to connect. *or token provided. - Check that the user has role permissions to the project defined in project key.
|
*Adicional note: By recent changes in the Jira API, the password must be filled with a token created at: https://id.atlassian.com/manage/api-tokens
Code 403
Forbidden. Returned if the current user does not have administrator permissions.
Solution
| Panel |
|---|
|
Please follow this steps: - Go to settings.
- Check the user or password that you are using to connectprovided.
- Check that the user has role permissions to the project defined in project key.
|
Code 404
Not found. Returned if the request is invalid.
Solution
| Panel |
|---|
|
Please follow this steps: - Go to settings.
- Check the URL of the service.
|
Code 413
Request Entity Too Large. Returned if the attachment is too big.
Solution
| Panel |
|---|
|
Please follow this steps: - Check the URL of the service.
- Check the user or password that you are using to connectprovided.
|
Code 500
Internal server error. Returned if exception occurred during the execution of the request.
Solution
| Panel |
|---|
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Please follow this steps: - Please contact our support and we help you.
|
Code 501
Not implemented. Returned if the endpoint is not available on this instance.
Solution
| Panel |
|---|
|
Please follow this steps: - Please contact our support and we help you to do what you want.
|
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